Cancellation Policy

Freedom Washing reserves the right to update/change the policies anytime without prior information, based on internal or external requirements. To make sure that you are aware of any changes, kindly review the policy periodically. Please read our policy carefully to get a clear understanding of cancellation procedures either by customer or by service provider and applicable cancellation charges.

CANCELLATION BY CUSTOMER

  1. Customer is allowed to cancel/reschedule the request anytime through Freedom Washing platforms or by talking to our customer care specialist.

  2. Customer is allowed to cancel/reschedule the job request, at least 48 business hours notice (excluding weekends) is required else customer will be charged a $100.00 fee.

  3. Customer will be charged for the trip fee plus $100.00, if we don't get a notice of cancellation and when we don't find out until our technician reaches your home or cleaning expert is unable to obtain a water source at the work site.

  4. Continuous cancellations/reschedule of job requests or any malicious activities may attract a suspension of service by Freedom Washing and further termination of agreement with customer.

  5. Customer will not be charged for cancellation if the service provider is running late by more than 30 minutes from the scheduled time. It is appreciated to consider the geographical factors such as traffic conditions, accessibility and climate conditions before cancelling the request.

  6. Due to any unforeseen circumstances or internal reasons, Freedom Washing reserves the right to cancel any job request at any point of time with communication to customer, and will not be liable to anyone for the same.

  7. Customer is not allowed to cancel/reschedule more than three job requests a day.He/she may be suspended from service for any such activities.

We understand and respect our customers so we would be glad to refund the $100.00 charge at the time of payment on future service through Freedom Washing.

CANCELLATION BY FREEDOM WASHING
  1. Freedom Washing is allowed to cancel a job before 48 hours from the scheduled time for scheduled job request.

  2. Freedom Washing is transparent and believes in a mutual relationship with our  customers. That is why, if Freedom Washing cancels a scheduled appointment with less than a 48 hour notice we will send the customer a $100.00 gift card for any future service.

We must adhere strictly to this policy in order to prevent lost wages and lost time. We appreciate your understanding.